If there is still no change, you may be able to USB-connect while the remote is in Safe Mode . If there is still no change, then do the exact same procedure again (battery pull, shut down, etc), but this time, have the remote USB-connected before the computer is powered-on. If communication does not start up within 15 seconds or so, try unplugging the cable from the remote, wait 3 seconds and plug it back in. This procedure will put the remote and computer into a fresh starting state, which can be important for loading the driver. For the computer, you should shut it down entirely (full power-off), re-boot and then launch the Harmony Software and USB-connect the remote. Note that the battery needs to be well-charged and installed for the H900 or H1000/1100 to be able to USB-connect. What that means is that you should pull the battery from the remote, wait a full minute and then re-install the battery. Always make sure that your USB cable is working properly (test with another device like a camera) and, if you are having connection problems, always start up from a fresh, initial state.
This newer application for configuring Harmony controllers is not compatible with these models. First, if you are trying to connect a Harmony 900, Harmony 1000 or Harmony 1100, do not try to use MyHarmony.
USB connection problems can be caused for many different reasons and, although there are hardware-related failures (which are relatively rare), most USB issues can be traced to driver versions, software and OS settings that can affect connectivity.
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